Refund policy

Order cancellation

All orders can be canceled within 24 hours from purchase. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, we will do everything in our ability to satisfy your shopping experience in our online shop.

If you did not receive the product within the guaranteed time (60 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If something is wrong or broken with your product you can request a refund or a replacement. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending us a message at info@nibosistore.com

You are not eligible to request a refund if:
-Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
-Your order did not arrive due to exceptional circumstances outside the control of NIBOSI:registered: (i.e. not cleared by customs, delayed by a natural disaster).
-Other exceptional circumstances outside the control of NIBOSI:registered:

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges & Returns

If for any reason you would like to exchange your product, you must contact us first and we will try to make you happy, but we can not guarantee anything. An exchange isn’t always possible under the warranty policy.

Please do not send your purchase back to us unless we authorize you to do so.